Customer-driven problem solver with engineering background and core focus on building/ maintaining relationships with stakeholders seeks a position in Technical Sales and Support in a business-to-business environment. · 9 years of experience in customer service, helping customers define requirements and find the right solution for their needs. · Experienced in training individuals and groups in technical subjects ranging from robotics to software use; especially skilled at translating technical information into general terms. · Superior interpersonal and engineering skills combined with strong adaptability and communication skills, as showcased in multiple community organizer positions. · Project Management · Requirements Analysis · Marketing · MS Office, MS Project Skills and Accomplishments
Technical: Engineering background combines with a drive for process improvement. · Configured and implemented new modules of web-based database. · Led 40 volunteers to improve assembly-line food bagging process, increasing throughput by 200% in 4 years, without increasing time spent. · Streamlined sign-up process for event with 700 participants, increasing customer satisfaction and decreasing prep time required from 30 hours to 6.
Customer Service: Focus on building and maintaining relationships. · Reengineered customer service delivery for multiple events with 500+ participants. · Overcame previous problems to create successful relationship with supplier.
Sales: Work to understand what is important to client, tailor pitch to their needs. · Initiated communication program with grants and presentations, raising more than $30,000 over 4 years. · Recruited more than 25 volunteers for 2 organizations, selling the benefits and closing the deal to engage them in high-commitment positions.
Teaching and Training: Trained a variety of people of different ages and levels of experience, translating technical subjects into general terms. · Worked with over 50 individuals to tailor database training to their needs and abilities. · Led 30+ official training sessions for large groups, countless smaller group sessions.
Customer Service & Operations Experience
High School FIRST Robotics Coach, FRC #4499, Fort Collins CO 2012-Present · Utilized goal orientation to drive students to plan, build and program robot. · Instructed students in engineering principles and systems thinking. · Created and implemented project tracking & organization systems.
Coordinator, McKinney Backpack Program, Fort Collins CO 2008-2015 · Led 40 volunteers to pack 300 backpacks of food for homeless students weekly. · Overcame previous problems to build and maintain successful relationship with food supplier, now working together to achieve mutual goals. · Coordinated menus and supplies with local food bank personnel, decreasing risk and costs for both organizations. · Promoted organization to community groups and local companies.
Equipping Ministries, First Presbyterian Church, Fort Collins CO 2005-2008 · Created content for and trained a staff of 20 on a variety of topics: communication skills, conflict and change management plus volunteer management. · Interviewed and placed volunteers, supported them through transitions into work groups. · Earned certificate in train-the-trainer course, utilizing multiple techniques to reach audiences with varied learning styles. · Initiated, marketed and carried out a 6-week class series for 700+ people, including publicity, classes, reading lists, and personal coaching. · Coordinated donations and arranged pick-up, loading and transportation of 3 truck-loads of furniture to be delivered to families in Mississippi after hurricane Katrina.
Operations Intern Teledyne Water Pik, Fort Collins, CO 1996 · Assisted in SAS implementation for purchasing and manufacturing departments.
Engineer ARCO Alaska, Anchorage, AK 1991-1994 · Optimized production from 55 oil wells on Alaska’s North Slope. · Recommended and justified procedures to maximize oil from wells based on financial and production forecasts - Took multiple wells from 0 to 2000+ barrels of oil per day.
Colorado State University, Fort Collins, CO. MS Systems Engineering Colorado State University, Fort Collins, CO. MBA University of Michigan, Ann Arbor, MI. BS Mechanical Engineering
International Experience: Conversant in French and Dutch. sLived in France for 3 years, in The Netherlands 6 months.